First Maternal and Neo-natal Health Call Centre in Nigeria

In ESSAY, Uncategorized on September 13, 2011 at 3:09 pm

The Gombe State Government, Society for Family Health (SFH), and Population Services International (PSI), through the support of the Bill and Melinda Gates Foundation is piloting the first Maternal and Neo-natal Health Call Centre (Hotline) in Nigeria.  The commissioning of the call center was held last year at the Specialist Hospital in the heart of the capital city of Gombe.

The Call Centre will provide information to both providers and the public on MNH care, provide linkages to facilities for emergency care, and connect transport workers with women and neonates that require immediate transport for expert care at referral health facilities.

The goal of the Maternal and Neonatal Health Care Project (tagged Inganta Rayuwar Iyali in Hausa, and the Motherhood Support Project, in English) is to demonstrate effective and scalable approaches to improving critical Maternal and Neonatal Health (MNH) practices in the home and position successful approaches for scale up.   This project is a two year project (2009-2011) being implemented throughout Gombe State.

The project has four key objectives: To test three models to improve MNH interventions in the home; to improve supply of MNH products available at Patent Proprietary Medicine Vendors (PPMVs) shops and improve their ability to counsel, recognize complications, and make appropriate referrals; to set up a call centre/MNH hotline to assist health providers and families to manage issues in the home, and to provide referrals and emergency transport assistance; to build key stakeholder buy-in and develop a strategy for scale up of successful approaches.


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